1. Prescription Requirements & Accuracy
By placing an order for prescription spectacles or contact lenses, you certify that:
- You possess a valid, signed prescription from a certified optometrist or ophthalmologist.
- Your prescription is active and was issued within the last 24 months.
- The details entered (SPH, CYL, Axis, ADD) exactly match your official prescriber's chart.
Note on Pupillary Distance (PD): An accurate PD measurement is required to align the optical centers of the lenses. If you do not know your PD, our showrooms provide digital diagnostics, or you can request measurement instructions. We are not liable for eye strain caused by inaccurate user measurements.
2. Custom Fabrication & Medical Devices
All prescription spectacles are custom medical devices assembled according to individual specifications. Once a lens has been ground and shaped to fit a designer frame, the material cannot be re-used.
Therefore, orders entered into the fabrication stage cannot be cancelled or altered.
3. Warranty & Non-Adaptation Guarantee
We want you to love your new vision. We offer a **30-day non-adaptation guarantee**:
If you experience visual discomfort or struggle adapting to progressive lenses, please contact our support or visit a showroom within 30 days. We will review your prescription and remake your lenses free of charge.