1. Shipping Estimates
Unlike standard retail, prescription optical glasses require customization in our laboratory:
- Single Vision Lenses: 2 - 4 business days to grind and mount, plus 2 - 3 shipping days.
- Progressive/Bifocal Lenses: 4 - 7 business days for custom surfacing.
- Transitions & Specialty Coatings: Requires an extra 24 hours in the curing chamber.
We offer Standard Courier Delivery (FREE), Express Courier Delivery (₹150), and Premium Insured Courier Delivery (₹350) for Home Delivery orders.
2. Return Policy & Unboxing Video Mandate
We offer a **14-day return policy** on all designer frames, subject to the following rules:
- Unboxing Video Mandate: A single continuous, unedited unboxing video starting from the sealed package (showing the shipping label clearly) is strictly required for returns, exchanges, or damage claims.
- Frames must be returned in their original, scratch-free condition.
- Original luxury cases, microfiber cloths, and authenticity certifications must be included.
- Return shipping labels can be printed from your account page, or packages can be dropped off at any of our 4 local showrooms.
3. Custom Lens Return Constraints
Please note that custom-ground prescription lenses are tailored to your specific measurements and cannot be returned for a cash refund. If your prescription is incorrect or you struggle to adapt to the lenses, we will remake them **completely free of charge** under our 30-day Adaptation Warranty.
4. 1-Year Premium Warranty Policy
All designer frames and lenses purchased from our store are covered by our comprehensive 1-Year Warranty:
- 1-Year Frame Warranty: Covers manufacturing defects including hinge breakage, solder joint failures, or frame discoloration/coating fading.
- Anti-Scratch Coating Warranty: Covers premature peeling or degradation of scratch-resistant lens coatings for 12 months.
- 30-Day adaptation warranty: Free lens remakes if your custom prescription lenses cause adaptation strain or mismatch.
Need Help?
If you have questions about packaging safety, tracking numbers, or custom remakes, please reach out to our Customer Service line at **+1 (800) 555-8800** or email support@opticalhouse.local.